CasinoLoots Privacy Policy

At CasinoLoots, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our platform at casinoloots.com, create an account, or interact with any of our services. By using our website, you agree to the practices described in this document. We encourage you to read this policy carefully before using any features of our casino.

Who We Are

Our CasinoLoots platform is operated by Green Champions Leader SRL (registration number 3-102-917157), incorporated in Costa Rica (San José, Montes de Oca, Los Yoses). Payment processing services are provided by Widoma Trading Co. Limited (registration number HE 468781), based in Nicosia, Cyprus. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros — Licence ALSI-202502014-FI1. If you have any questions about how we handle your data, you can reach us at support@casinoloots.com.

Information We Collect

When you register a CasinoLoots login account or use our services, we may collect certain categories of personal information. We gather this data to fulfil legal obligations, process transactions, prevent fraud, and improve your experience on our platform.

Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and R3Tz4pJ^)&A%u(o_ used to access your CasinoLoots casino login
• Preferred currency and language settings selected at registration
• Nationality and country of residence

Financial and Transaction Data

• Deposit and withdrawal history, including method and amount
• Payment details such as card numbers (partially masked), e-wallet identifiers, or cryptocurrency wallet addresses
• Records of any CasinoLoots bonus or CasinoLoots casino bonus claimed, including wagering activity

Technical and Usage Data

• IP address, browser type, and device identifiers
• Log data, session duration, and pages visited
• Game history and betting patterns
• Data collected through cookies and similar tracking technologies

How We Use Your Information

We at CasinoLoots use the data we collect for the following purposes:

• To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• To process deposits, withdrawals, and the redemption of any CasinoLoots no deposit bonus or other promotional offers
• To manage your account and provide access via desktop or mobile, including through the CasinoLoots casino app if applicable
• To detect and prevent fraud, abuse, and unauthorised access
• To communicate important account updates, security alerts, and service announcements
• To send promotional communications about our bonuses and offers, where you have given consent
• To improve our platform, personalise content, and analyse usage trends
• To enforce our Terms and Conditions and responsible gambling policies

Legal Basis for Processing

Our CasinoLoots casino processes your personal data on the following legal grounds:

• Contractual necessity: We process data required to fulfil our obligations to you as a registered player.
• Legal obligation: We are required to collect and retain certain data under applicable gaming, financial, and anti-fraud regulations.
• Legitimate interests: We process certain data to protect our business, improve our services, and maintain platform security.
• Consent: Where required, we will ask for your explicit consent before processing data for marketing or optional purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance functionality and gather analytical data. These technologies help us remember your preferences, keep you logged in to your CasinoLoots login session, and understand how visitors interact with our platform. You may manage or disable cookies through your browser settings; however, doing so may affect the performance of certain features, including the CasinoLoots app experience.

Sharing of Your Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We share data with trusted partners who assist us in operating our platform, processing payments, conducting KYC checks, and delivering the CasinoLoots casino bonus system.
• Game providers: Our library includes content from 100+ providers. These providers may receive limited technical data necessary to deliver games.
• Legal authorities: We may disclose information when required by law or in response to valid legal requests from regulatory bodies or courts.
• Business transfers: In the event of a merger or acquisition, your data may be transferred to the successor entity, subject to equivalent protections.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Financial and transactional records are typically retained for a minimum of five years in compliance with anti-money laundering regulations. If you request account closure, we will delete or anonymise your data where we are not legally required to retain it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at support@casinoloots.com. We will respond to verified requests within a reasonable timeframe.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include encryption of sensitive data, secure server infrastructure, and access controls for our internal teams. While we strive to maintain the highest standards of data security, no system is entirely immune to risk, and we encourage you to use a strong R3Tz4pJ^)&A%u(o_ and keep your CasinoLoots login credentials confidential.

International Transfers

Our operations involve processing data in Costa Rica and Cyprus. Where data is transferred across borders, we take steps to ensure that appropriate safeguards are in place in line with applicable data protection standards.

Restricted Territories

We do not knowingly collect personal data from individuals located in restricted territories where account creation is prohibited, including Australia, Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, and others as detailed in our Terms and Conditions. If we become aware that we have inadvertently collected data from a restricted region, we will take steps to delete it promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of CasinoLoots following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our support team via live chat (available 24/7) or by email at support@casinoloots.com. We are here to help and will do our best to address your query promptly and transparently.